Lic #CA1105960 for Plumbing

562.370.8458

[email protected]

Lic #CA1105960 for Plumbing

Privacy Policy

Effective Date: November 11, 2026

Last Updated: November 11, 2026

P&A Plumbing ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your information when you visit our website, submit service inquiries, or contact us for plumbing and handyman services.

This policy applies to services provided under P&A Plumbing (California License #CA1105960) and our dedicated property maintenance division, Elpidio & Armando – The Handymen.

1. Information We Collect

We collect information that identifies, relates to, describes, or can be associated with you ("Personal Information"). We collect this information directly when you interact with our website or contact our team:

  • Contact Information: Full name, phone number, email address, and physical service address.
  • Service Request Details: Descriptions of the plumbing or handyman issue, preferred appointment times, photos of repairs uploaded for estimates, and emergency service notes.
  • Communication Records: Notes, SMS messages, or emails sent between you and our dispatch/customer service team regarding quotes, project updates, or billing questions.
  • Technical & Usage Data: Basic technical data collected automatically when navigating our site, including your IP address, browser type, device information, referring URLs, and pages visited.

We do not collect sensitive financial account credentials through our public website. Invoicing and payment processing are handled through secure, third-party payment gateways.

2. How We Use Your Information

We use the personal information we collect solely to conduct our trade operations and serve your home repair needs, including:

  • Fulfilling Service Requests: Scheduling appointments, dispatching technicians to your property, and communicating arrival times.
  • Estimates & Invoicing: Providing price quotes, issuing invoices, and processing service payments.
  • Customer Support: Responding to inquiries submitted through our online contact forms or emergency dispatch lines.
  • Operational Improvement: Analyzing website performance to improve site navigation and customer experience.
  • Legal & Regulatory Compliance: Maintaining records required under California contractor licensing laws, tax requirements, and local municipal permit processes.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties or marketing lists. We disclose information only under the following limited circumstances:

  • Service Providers: We may share basic contact details with trusted third-party vendors who assist our business operations, such as website hosting providers, scheduling software, and merchant payment processors. These parties are contractually bound to use your data only for authorized services.
  • Permitting & Code Authorities: When performing permitted plumbing installations (e.g., major repiping, sewer replacements, gas line installs, water heater replacements), customer address and project details may be shared with local municipal building departments in accordance with California construction codes.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of our company, technicians, or clients.

4. Cookies and Web Analytics

Our website may use standard cookies, pixels, and tracking technologies to monitor traffic patterns, maintain site functionality, and understand which services generate homeowner interest.

You can control cookie settings through your web browser preferences. Disabling certain cookies will not prevent you from using our site or submitting service request forms.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. However, no internet transmission or electronic storage method is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your jurisdiction, you may have specific rights regarding your personal information, including:

  • Requesting access to the personal data we hold about you.
  • Requesting corrections to inaccurate or incomplete records.
  • Requesting deletion of your personal contact records, subject to regulatory retention obligations (such as tax, billing, and contractor liability records).
  • Opting out of non-essential promotional communications at any time by contacting us directly.

To exercise any of these options, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to external sites (such as local business directories, manufacturer warranty portals, or social media platforms). We are not responsible for the privacy practices, content, or policies of those third-party sites. We encourage you to review their individual privacy policies.

8. Updates to This Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website or services following any updates constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

P&A Plumbing

Plumbing Division (CA Lic #CA1105960) & Elpidio and Armando – The Handymen